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Help CenterFAQsGeneral FAQs

General FAQs

  • Do I need an ASTAG membership to use ASTAG Charge?
  • What does ASTAG charge cost?
  • Do I need new hardware?
  • How do I contact support?
  • Can my company be both a fleet and a depot operator?
  • What roles are there, and how do I invite colleagues?
  • What applies if my company operates in several countries?

How do I contact support?

You can reach us by email at support@depotcharge.com or in the chat on the platform under Support at the bottom of the sidebar. Drivers reach support via the headset icon in the Driver Web App.

We usually reply within a few minutes, in exceptional cases within a few hours, and the more precise your information, the faster we can help.

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ASTAG Charge

The charging platform for ASTAG members. Charge together. Move forward easily.

Platform

  • For Site Operators
  • For Fleet Operators
  • Why ASTAG Charge

Company

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Operated by

  • Evolve Energy GmbH
  • Franz-Joseph-Strasse 5, 80801 Munich
© 2026 ASTAG Charge | An initiative of ASTAG — Swiss Commercial Vehicle Association