Urgent faults

In the event of an acute fault, you can reach support by email or in the chat; drivers contact support directly via the Driver Web App. We usually reply within a few minutes, in exceptional cases within a few hours.

The more complete your details are, the faster we can look into the problem.

1.How to reach support

  • By phone on +49 89 413248620
  • In the chat, by opening Support in the sidebar and entering your question or request in the text field.

    A member of staff then replies to you directly there.

  • In the Driver Web App, drivers use the headset button, with which they can call customer service or start a chat.

2.What support needs

  • Date and time
  • Site or charging point
  • depending on the situation, the UID or card number of the RFID card
  • Vehicle

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