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FAQs for fleets

  • Where can I get RFID cards?
  • Can I use existing RFID cards from other providers?
  • Where do I find the UID on my RFID card?
  • Can a vehicle have multiple RFID cards?
  • Why can't I charge with my RFID card?
  • What should I do if an RFID card is lost?
  • Can I reactivate a deactivated RFID card?
  • Can I charge with Autocharge instead of an RFID card?
  • Which vehicles can charge via ASTAG charge?
  • Do my drivers need their own account?
  • How do I get an agreement with a site?
  • Can I terminate an agreement?
  • Who sets the charging prices at a site?
  • Do the displayed charging costs include VAT?
  • When and how do I receive my invoice?
  • How do I delete a fleet?

Can I reactivate a deactivated RFID card?

Unfortunately not at the moment, because a deactivated or blocked RFID card cannot currently be set back to Active in the portal. In this case, simply add a new RFID card.

A deleted RFID card, by contrast, is restored by support on request; write to support@depotcharge.com or use the chat under Support.

1.Related articles

  • →Deactivate or delete an RFID card
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ASTAG Charge

The charging platform for ASTAG members. Charge together. Move forward easily.

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  • Why ASTAG Charge

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  • Evolve Energy GmbH
  • Franz-Joseph-Strasse 5, 80801 Munich
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