Why can't I charge with my RFID card?

In most cases, your RFID card does not have the card status Active, or your fleet does not have an agreement with the site yet. You can find the card status in the RFID cards tab of the fleet, and you can see your existing agreements under Agreements in the Active agreements tab.

Please note that charging at ASTAG charge sites only works with RFID cards that are registered in your own fleet. You can also use your existing RFID cards from other providers for this and register them per vehicle, because we are not aware of any card types or standards that do not work.

If the station accepts your RFID card but the charging session does not start, the vehicle is not requesting charging current, and it usually helps to check that the connector is properly latched. If that does not help, please contact support and give the date, time, site and the card number or UID of your RFID card so that we can match the case quickly.

We usually reply within a few minutes, in exceptional cases within a few hours, and your drivers can reach support directly in the Driver Web App via the headset button.