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Help CenterFAQsFAQs for depot operators

FAQs for depot operators

  • When is my site visible to and usable by drivers?
  • How can I agree bilateral prices?
  • How do I change my tariff?
  • How can I see who has accepted or terminated an agreement?
  • What does “New charging request” mean, and what do I need to do?
  • What does ASTAG charge cost for depot operators?
  • When and how do I receive my payout?
  • Do I need to cancel my existing backend?
  • Can I create a site before it is built?
  • Can I specify which fleets can see my site?
  • What happens if my charging station is offline?
  • How do I terminate an agreement with a fleet?

Do I need to cancel my existing backend?

No, you can keep your existing backend, because ASTAG charge runs alongside it. You do not need new hardware either, as ASTAG charge works with all common OCPP-capable charging stations.

The linked article explains which requirements your station and backend should meet for the connection.

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ASTAG Charge

The charging platform for ASTAG members. Charge together. Move forward easily.

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  • Why ASTAG Charge

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  • Evolve Energy GmbH
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