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Help CenterFAQsFAQs for depot operators

FAQs for depot operators

  • When is my site visible to and usable by drivers?
  • How can I agree bilateral prices?
  • How do I change my tariff?
  • How can I see who has accepted or terminated an agreement?
  • What does “New charging request” mean, and what do I need to do?
  • What does ASTAG charge cost for depot operators?
  • When and how do I receive my payout?
  • Do I need to cancel my existing backend?
  • Can I create a site before it is built?
  • Can I specify which fleets can see my site?
  • What happens if my charging station is offline?
  • How do I terminate an agreement with a fleet?

How do I terminate an agreement with a fleet?

You terminate an agreement in the Depot operator area under Agreements by opening the agreement and clicking Terminate agreement. The termination takes effect 7 days after notification, so the fleet can continue to charge until then.

Incidentally, you do not agree a new price by editing, but via a new agreement with a new tariff.

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