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Help CenterFAQsFAQs for depot operators

FAQs for depot operators

  • When is my site visible to and usable by drivers?
  • How can I agree bilateral prices?
  • How do I change my tariff?
  • How can I see who has accepted or terminated an agreement?
  • What does “New charging request” mean, and what do I need to do?
  • What does ASTAG charge cost for depot operators?
  • When and how do I receive my payout?
  • Do I need to cancel my existing backend?
  • Can I create a site before it is built?
  • Can I specify which fleets can see my site?
  • What happens if my charging station is offline?
  • How do I terminate an agreement with a fleet?

Can I specify which fleets can see my site?

Yes, when you create or edit a site, you set under Visibility who can see it. With Visible to all fleets on Depotcharge, every fleet on Depotcharge, BGL Charge and ASTAG charge can find it, while Only visible to fleets with an agreement shows it only to your partners.

Note that visible does not mean usable, as only fleets with an agreement may charge.

1.Related articles

  • →Create a site
  • →Add an agreement
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ASTAG Charge

The charging platform for ASTAG members. Charge together. Move forward easily.

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